Use this video to start troubleshooting why your HP computer is having the above battery issues. If none of the steps shown here work, then you most likely need to replace the battery. You should also try making sure all drivers are updated as shown here; https://youtu.be/DDv2gJDjfOM.
When replacing the battery, try to replace with a genuine HP battery. In my experience, only 50% of generic batteries work 🙁
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FAQ’S
Q: How do I order a new battery?
A: You can search for your exact model number and the word ‘battery’ or you can look up the part number that should be on your battery. HP part numbers look like this; 752237-001
Related Video Links:
How to Test Your Power Adapter / Charger
How to Test Your Power Jack
